Privacy Policy

Last Updated: January 30th 2025

Introduction

Dkingstech ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dkingstech.com and engage our services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms on our website
• Request a consultation or quote
• Subscribe to our newsletter or blog updates
• Engage our services and sign service agreements
• Communicate with us via email, phone, or messaging platforms
• Participate in surveys or provide feedback

This information may include:

• Full name and business name
• Email address and phone number
• Company information and job title
• Billing and payment information
• Project requirements and business objectives
• Communication preferences
• Any other information you choose to provide

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on pages
• Referring website and search terms
• Cookies

1.3 Information from Third Parties

We may receive information about you from:

• Social media platforms if you interact with our content
• Professional networks and referral partners
• Public databases and business directories
• Payment processors when you make payments directly from on our website

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• To provide, operate, and maintain our web development, software development, and IT consulting services
• To process your transactions and manage payments (if payment is made through our website)
• To communicate with you about your projects, including updates, technical issues, and administrative information
• To deliver customer support and respond to your inquiries

2.2 Business Operations

• To improve our website, services, and user experience
• To analyze usage patterns and optimize our platform performance
• To develop new products, services, and features
• To conduct research and analytics for business improvement

2.3 Marketing and Communication

• To send you newsletters, promotional materials, and service updates (with your consent)
• To provide you with relevant information about our services
• To conduct surveys and gather feedback
• To inform you about industry trends and insights

2.4 Legal and Security

• To comply with legal obligations and regulatory requirements
• To protect against fraud, security breaches, and illegal activities
• To enforce our Terms and Conditions and other policies
• To resolve disputes and troubleshoot problems

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our service agreements with you
• Legitimate Interests: To operate our business, improve our services, and prevent fraud
• Consent: When you have given explicit permission for specific processing activities
• Legal Obligations: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal, Flutterwave)
• Email marketing and communication (Mailchimp, SendGrid)
• Analytics and website performance (Google Analytics)
• Customer relationship management

All service providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Business Transfers

If Dkingstech is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on our website of any change in ownership.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal requests from government authorities
• Court orders, subpoenas, or legal processes
• Protection of our rights, property, or safety
• Prevention of fraud or security threats
• Enforcement of our Terms and Conditions

4.4 Consent-Based Sharing

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information on a need-to-know basis
• Secure Storage: Encrypted databases and secure cloud infrastructure
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff education on data protection and privacy practices

Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods:

• Active client data: Duration of service agreement plus 7 years (for legal and tax purposes)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months (Google Analytics default)
• Payment records: 7 years (tax and accounting requirements)

After the retention period expires, we will securely delete or anonymize your personal information.

7. Your Privacy Right

Depending on your location, you may have the following rights regarding your personal information:

7.1 General Rights

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

7.2 GDPR Rights (EEA Residents)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.

7.3 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information (note: we do not sell personal information).

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@dkingstech.com
• Subject Line: "Privacy Rights Request"
• Include: Your full name, email address, and specific request

We will respond to your request within 30 days (or as required by applicable law).

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Track your browsing to show relevant advertisements

8.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality. For detailed information, see our Cookie Policy page.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes (to active clients)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: